Q&A
Everything you're curious about.
What is Lumin and how will it benefit my hotel?
Lumin is a smart messaging platform that allows your guests to connect with both hotel staff and an AI assistant. Powered by artificial intelligence, Lumin is in your service 24/7 to handle guest requests, answer inquiries, and enhance the overall guest experience. It can categorize requests, notify the appropriate staff, or resolve issues directly—depending on your preferences. You’re in control: Lumin’s functionality can be turned on or off for different situations, allowing you to decide what tasks to automate. Think of Lumin as an extension of your team, helping you manage guest communication efficiently while lightening the workload for your staff.
Can I start using Lumin at my hotel?
We’ve already begun beta testing with the Rixos hotel group as of May, and Lumin is now live at three Rixos hotels during the summer season. If you’re interested in introducing Lumin at your property, let’s connect and tailor the best solution to your needs.
What is your pricing model?
Lumin is set to launch soon, and we’re preparing a flexible pricing model to fit your hotel’s needs. Options will include monthly and yearly subscription plans, as well as pricing based on the number of rooms or conversations handled by Lumin. As the AI industry continues to evolve, costs are becoming more efficient, so rest assured that we’re focused on providing affordable, scalable solutions.
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