🙋Lumin for Guest
Hospitality, powered by AI and personalized by your staff.
Lumin for your guests functions as an easy-to-use web application that mimics the familiar experience of a messaging app. Guests can easily communicate with Lumin by sending text, images, or even voice messages, which Lumin will convert to text for seamless interaction. Lumin understands and responds in the same language guests use, making communication effortless, no matter the language. Additionally, Lumin knows your guests and adjusts its responses based on their preferences and important details, such as allergies or health status, ensuring a personalized experience. Guests can also choose to listen to Lumin's responses, offering a fully interactive experience.
Lumin feels like a kind, wise, tireless hotel personnel that you can have conversations without hesitation. Effortlessly communicate your requests; focus on enjoying your stay.
What can guests do with Lumin?
Learn About Your Stay
Lumin provides instant and answers to all your questions about the hotel and its amenities. Guests can inquire about the number of pools, available restaurants, spa services, or any other facility within the property. Ask about any detail you're curious about. Lumin also helps with information about nearby attractions, transportation options, and local hotspots, ensuring guests have everything they need for a comfortable stay. Lumin will offer personalized services and activity suggestions to ensure you have the best experience.
Request Services or Repairs
Guests can easily communicate with Lumin to report issues or request services, such as room service or repairs for broken items in their room. Lumin will automatically generate a Task for the service personnel and assign it to the relevant department, ensuring that hotel staff can promptly address and resolve the issue.
Make Reservations
Guests can easily make reservations for restaurants or special events and activities directly through Lumin. We collaborate with hotels to configure the reservation settings for each event according to their specific needs. Lumin can handle the entire booking process, from checking the availability, to creating or canceling the reservation and informing guests of any requirements or rules, providing updates during the progress. If necessary, Lumin will also obtain the guest's agreement to ensure a smooth booking experience.
Leave Feedback
Guests can leave comments and feedback about their stay, dining experiences, travels, or reservations. Lumin analyzes the feedback, categorizing it as positive / negative / neutral, and identifies the relevant department. It then automatically creates the appropriate feedback entry in the hotel’s system, ensuring that the right teams are informed and can take action where needed. And because Lumin is always listening, traditional customer satisfaction surveys are no longer necessary.
Get Human Assistance
If Lumin is unable to fulfill a request, it will automatically redirect the guest to the hotel staff, also providing any relevant information it has, especially in urgent situations such as health concerns. Guests can also request to be connected to a staff member at any point during the conversation, and Lumin will facilitate the connection immediately.
Lumin can do much More!
Lumin continues to be improved and added new functionalities based on your needs.
Automated requests can be created automatically or left for staff for confirmation, depending on the hotel's settings, allowing full control.
Chat Options
Lumin provides guests different chat types, ensuring seamless communication based on their needs.
Personal Chat: A private chat between the guest, Lumin, and hotel staff. This allows personalized service for each guest.
Room Chat: This chat is shared among guests staying in the same room, Lumin, and hotel staff. All room occupants can see requests made to Lumin, such as services or plans, ensuring everyone is informed.
Group Chat: Get announcements, or discuss the details of crowded events or big family activities. Group is managed by hotel staff.
Lumin or Human Assistance
When communicating with Lumin, guests have the option to choose whether Lumin should handle their inquiry or if a hotel staff member should respond directly. If they select Lumin, the AI assistant will take care of their requests. If they prefer a staff member, the message will be directed accordingly. All conversations are visible to the hotel staff, and they can step in at any point to take over the conversation, ensuring the guest receives the most appropriate and personalized support.
App Settings
Lumin offers a range of customizable settings to ensure a personalized experience for each guest.
Guest does not need to create an account. A simple login form with their last name and room number, or a specific QR link, directs them to their personal chat with Lumin.
Language Preference: Guests can change the user interface language to their preference. However, they can still communicate with Lumin in any language, and Lumin will respond in the same language, ensuring a smooth conversation experience.
Notifications: Guests can easily turn notifications on or off, choosing when and how they want to be alerted.
Microphone Control: Guests have the ability to enable or disable their microphone for voice interactions.
Theme Customization: Guests can personalize their experience further by changing the app’s theme to suit their style.
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