🔏Privacy and Security
We’ve thought of everything so you can feel safe.
Privacy
At Lumin, we prioritize your privacy by partnering with top-tier platforms such as Google and AWS to store any data within our systems. Our servers are built on secure, trusted infrastructure to ensure your data’s safety.
Any hotel data we collect is never stored in our databases; it is accessed momentarily through the hotel's API, ensuring complete control over your information.
For our AI services, we utilize OpenAI models, one of the most trusted and reliable AI platforms available. To maintain transparency and privacy, OpenAI deletes all chat data after 30 days, ensuring your conversations are kept private.
Security
While Lumin utilizes the ChatGPT infrastructure, the commands (prompts) we provide ensure that Lumin functions strictly as a hotel assistant. It does not respond to questions or requests unrelated to hotel services, and it consistently redirects conversations back to the hotel context when needed.
AI responses are carefully crafted to follow our specific prompt system, ensuring that all interactions stay within the hotel’s scope. Additionally, the AI models we use are trained not to offer suggestions that could pose health or safety risks to guests. Although AI algorithms may have inherent unpredictability, we have rigorously tested Lumin to ensure it operates as intended.
The AI models we use do not make independent decisions or take actions on their own.
They cannot access any personal information unless it is explicitly provided to them.
AI models we use are trained not to offer suggestions that could pose health or safety risks to guests.
Large Language Models (LLMs) process inputs in the form of text and return outputs as text. Based on these outputs, our system takes action—whether it's displaying the response to the guest or executing a function for the next step.
Handling Personal Information
For AI interactions through the OpenAI API, only basic guest information—such as name, surname, language, and special preferences—is provided, as retrieved from your hotel's API. No additional personal data is shared.
We do not use a general AI that has access to all conversations or retains information across interactions. Each conversation generates a new AI instance with dynamic inputs relevant only to that specific interaction, ensuring data security and privacy.
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